Error - Practice Management Startup has stopped working - LawMaster crash

Problem 

Solution 

We do have other Helpdesk articles on this subject available through the Knowledge Base: 

• LawMaster crashes when opening a PDF folio
• LawMaster crashes when viewing a PDF folio

If an external application or Windows halts the application the "Practice Management Startup has stopped working" error appears:

If LawMaster was able to capture the details of the crash these will be located in the logs found in the following directory: 

• C:\Users\%username%\AppData\Roaming\LawMaster\PracticeManagement\Logs

If the error is happening for other users then this article from our Knowledge Base might be of help: 

• Error - A file error has occurred

Otherwise we recommend the following in turn: 

1. There is a third party outlook addin causing the issue. We suggest disabling all third party outlook addin's except the LawMaster one, restarting the users Windows session, Outlook and LawMaster and trying again. 
2. The user is using Adobe DC as their default PDF reader. Make sure Adobe DC is not set as the default PDF reader on the machine. NOTE: LawMaster supports Adobe's Acrobat Reader but not Adobe's Acrobat DC (non reader version) 
3. Try toggling the PDF Express viewer option on the folio tab:
   
   
   
4. The anti-virus/Security suite is locking the file Temporarily turn off the anti-virus/Security suite. If that resolves the issue then set LawMaster as a exception in the anti-virus/Security suite's whitelist 
5. There is an error in Word that is hidden that is causing the problem; Check that the following or similar Word error is not the cause:
   1. Microsoft Word Security Notice - Microsoft Office has identified a potential Security Concern
6. The LawMaster installation has been changed 
   1. Uninstall and Reinstall LawMaster on the affected PC 
7. Microsoft Word addin is misbehaving 
   1. Turn off all Microsoft Word Add ins 
   2. Restart the PC 
8. Adobe PDF reader is opening in protected mode 
   1. Go to Edit>Preferences>Security (Enhanced)> uncheck 'Enable Protected Mode at startup' in Adobe PDF reader 
9. The Office profile for the user has become corrupt 
   1. Re-create the users Office Profile 
10. Microsoft Office installation has become corrupt 
    1. Repair Microsoft Office on that PC 
11. Adobe PDF reader has become corrupt or an addin is misbehaving 
    1. Repair the Adobe PDF reader and disable all add-ins 
12. The Windows profile for the user has become corrupt 
    1. Re-create the users Windows Profile