How do we correct a trust payment allocated to the incorrect bill?

Step-by-step guide 

The options are: 

1. Go to Menubar > Enquiries > Cheque Enquiry > Locate the trust transfer payment and right click on it and select Cancel Cheque. This will cancel the payment and the related vouchers and the receipt details for the related invoices. Then reprocess the trust transfer ensuring that the transfer is applied against the required invoices. 
2. Go to Matter Menu for the related matter > Debtors > Unpaid Items > If both invoices are showing you can right click on the invoice that you want to transfer the payment from and select Reallocate Credits and then choose the invoice to transfer the credit to. 
3. Go to Matter Menu for the related matter > Debtors > Unpaid Items > Right click > Raise Debtor Journal > Use Transaction Type 'Cash Receipts' and enter a positive receipt transaction to reverse the payment on the incorrect bill and a negative receipt for the bill that the payment was meant to be receipted against. 

When you select 'Add Transaction' (at the bottom left of the display) for the positive receipt transaction you will get a prompt advising: 

The amount is normally negative for a receipt or write-off. 

Do you wish to make it negative? 

You need to select: No 

Then select 'Add Transaction' again and you will get a display headed 'Allocation Override' - you need to enter these amounts as negative despite the entry being positive on the first display. 

When you select OK on the 'Allocation Override' display the transactions will appear in the grid. 

Then enter the negative Cash Receipt transaction for the correct invoice. The amounts will appear as positive in the 'Allocation Override' display but will appear in the grid as negative when you select OK. 

hen press OK at the bottom right of the Debtor Journal display to process the transactions.